Managing a diverse property portfolio is more than just performing routine checkups; we have had to develop a strategic approach which in turn sees all maintenance requests attended to without delay. In Edmonton for property owners and condominium managers what is at stake is that which between having a well maintained asset and seeing repair costs rise.
At Parterre Property Services Inc. our service philosophy in Edmonton is a commitment to excellence. We bring to the table a wealth of experience which we have accumulated over the years. We know that every property is a separate entity with distinct requirements and that what we put in place as a maintenance management system has to be flexible, in-depth and responsive.
Centralized Tracking of Maintenance Requests
Efficient tracking starts out with a solid system of which we log into and monitor all maintenance requests. From a routine inspection to an emergency repair to a long term capital project, our central platform sees to it that no request falls through the cracks. With the use of current property management software we are able to log in to the system in real time, we assign the proper vendor or maintenance person and also keep residents and property owners in the know.
Prioritization and Response
In different terms not all maintenance issues are the same. We have a pipe burst or electrical issues which require right away attention, at the same time we have cosmetic issues which can wait. In Edmonton we have put in a tiered response system for which our condo managers use to determine what is a priority based on how urgent the issue is and how great the impact. Thus we are able to see to critical issues right away also we maintain the timeline of long term projects.
Vendor Coordination and Oversight
Managing diverse sets of properties we see many different contractors and service providers. At Parterre we have an asset management team which looks after vendor contracts, schedules, and performance which in turn maintains a consistent quality of work across all properties. We take a proactive approach which also helps to minimize delays and see that maintenance tasks are done in the best economic and timely way.
Resident Communication
Clear and prompt communication is at the core of what we do in maintenance management. We keep residents in the loop with update on the status of their requests, the expected time frames, and any preventive measures we have put in place. Through open lines of communication we are able to resolve issues faster and also we see an increase in resident satisfaction and trust.
Preventive Maintenance
A very effective property management approach is that which forecasts issues as opposed to just reacting to them. We do regular inspections, scheduled maintenance of building systems, and annual maintenance plans which in turn allow us to identify issues before they get worse. Our pro active approach which is also very preventative in nature reduces down time, decreases emergency repair costs, and at the same time preserves the long term value of your property.
Emergency Preparedness
Although we take great precautions still emergencies do happen. At Parterre we provide around the clock emergency service which is there for you in a crisis. We have put in place emergency response plans which together with our well trained team aim to keep disruption to a minimum for residents and property owners.
Leveraging Technology for Real-Time Insights
In today’s competitive property management environment real time reporting is a must. Through the use of advanced property management systems which we at Parterre have integrated, we provide accurate data on maintenance trends, cost tracking, and operational efficiency. We enable our clients which are property owners and condominium managers to make informed decisions, allocate resources well and in turn see an improvement in the total performance of their portfolio.
Conclusion
Efficiently handling maintenance requests in a diverse property portfolio requires organization, technology, and expertise. At Parterre Property Services Inc. we present a full scale, resident centered approach which includes proactive planning, timely response, and open communication to our residents. With our experienced condo managers and dedicated support teams property owners can count on us to take care of their investments.
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